Dropshipment

Ship your orders directly to your customer
Choose your own recipient and delivery address
Ship under your own name (blind shipment)

How does it work?
Each order can be delivered directly from our warehouse to a delivery address of your choice. This is useful when you want to have an order delivered directly to your customer. This way, you often don't need to keep your own stock but can still offer a wide range of products.

Blindshipping
A dropshipment order is typically shipped under your name to the dropship address. Therefore, it will appear to the recipient that the order is coming directly from your company, complete with your business details (and possibly your logo) on the packing slip.

Benefits of Dropshipping with Twindis
As a Twindis partner, you will enjoy several advantages that make the dropshipping model attractive:

  • Low start-up costs ā€“ You don't need to purchase stock or manage a warehouse, keeping your initial investment low.

  • No inventory management ā€“ Twindis handles the logistics and ships products directly to your customers.

  • Flexibility in product offering ā€“ Easily adjust your product range without the risk of unsold stock.

  • Scalability ā€“ Since we handle the logistics, you can focus on marketing and customer service to grow your business.

Rights and Responsibilities as a Dropshipper with Twindis
Although dropshipping offers many benefits, it also comes with responsibilities. Here are the main rights and obligations to keep in mind:

  • Responsibility towards the customer ā€“ You are the first point of contact for your customers, meaning you are responsible for customer service, returns, and complaints.

  • Compliance with laws and regulations ā€“ You must adhere to all applicable laws, such as consumer rights, warranty conditions, and tax obligations.

  • Quality control ā€“ While Twindis guarantees the quality of products, you are responsible for providing clear product information and excellent service.

  • Pricing and margins ā€“ You set your own sale prices. Be mindful of the purchase price, shipping costs, and any platform fees to maintain a healthy margin.

What should you pay attention to as a dropshipper?
To be successful as a dropshipper, itā€™s important to focus on the following:

  • Product information ā€“ Provide accurate and complete product descriptions to avoid misunderstandings and build customer trust.

  • Customer service ā€“ Excellent service leads to satisfied customers, positive reviews, and repeat purchases.

  • Marketing and SEO ā€“ Invest in online marketing and search engine optimization to increase your webshopā€™s visibility and reach.

At Twindis, we offer you a solid foundation to succeed in dropshipping. By combining reliable products, efficient logistics, and strong customer service, you can focus on growth and customer satisfaction.

Registration and Approval
To collaborate as a dropshipper with Twindis, you must first register via the online registration form. After receiving your application, Twindis will assess whether your webshop meets the requirements for participation in the dropshipping program. This includes checking business details and sales channels. You will receive feedback within a few business days.

Steps for Dropshipping with Twindis

  1. Registration

    • Fill in the online registration form with your business details.

  2. Assessment

    • Twindis evaluates your application and checks if your webshop meets the requirements.

  3. Approval and Access

    • Upon approval, you will gain access to the data feed and order environment.

    • All shipments will include the customer information you provide.

  4. Placing Orders

    • Receive orders on your webshop and forward them directly to Twindis.

  5. Shipping by Twindis

    • We process the order, ship it, and provide you with a track & trace code.

  6. Customer Service and Aftercare

    • You remain the point of contact for customer service, returns, and warranties.

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Terms and Conditions

Version 1.0 ā€“ February 2025

Article 1. Definitions

1.1. In these terms and conditions, the following terms have the following meanings:


: The supplier and owner of the products offered via dropshipping.


: The reseller of products, not being a consumer or end user, who is a customer of Twindis.


: End user of the products, customer of the webshop.


: All products that Twindis offers based on dropshipping.


: The process where Twindis offers the webshop the opportunity to sell products that are owned and kept in stock by Twindis, and to ship them directly to the consumer.


: The order placed by the webshop with Twindis for one or more products, resulting from an order by a consumer.


: A data file that is updated daily and made available by Twindis, containing product information for all the products that the webshop has available for sale.


: All available information about the products, including but not limited to article numbers, product names, brand names, product descriptions, product images, and stock information.

Article 2. Product Offering

2.1. The webshop receives a complete product and price overview from Twindis via the datafeed. The webshop determines its own selling prices and margins.

2.2. Existing products are automatically updated daily via the datafeed, so the webshop always uses the correct stock and prices.

2.3. Twindis is responsible for the accuracy and completeness of the information in the datafeed based on which the webshop offers the products.

2.4. All prices and product information are subject to change. If a product is no longer in stock, Twindis is entitled to refuse the order. The webshop must handle this directly with the consumer.

Article 3. Prices

3.1. All product purchase prices are in euros. Unless otherwise agreed, all purchase prices are exclusive of VAT and other taxes and/or levies. These costs are for the account of the webshop.

3.2. The purchase prices of the products are subject to daily changes. The prices the webshop must pay for the products are the prices at the time the order is placed.

Article 4. Orders

4.1. After a consumer has ordered a product from the webshop, the webshop places an order with Twindis. Twindis processes the order and ships the product directly to the consumer.

4.2. Orders will only be processed if the webshop has fulfilled all payment and administrative obligations to Twindis.

4.3. The webshop is responsible for correctly and fully providing the order details. Twindis is not liable for delays or errors resulting from incomplete or incorrect order details.

4.4. Twindis reserves the right to refuse or cancel an order in case of incorrect price information, stock issues, or other unforeseen circumstances. The webshop must communicate this to the consumer.

Article 5. Delivery and Shipping

5.1. Twindis ships the products directly to the consumer via a carrier chosen by Twindis.

5.2. The delivery times communicated by Twindis are indicative and may vary depending on stock and shipping conditions. Twindis is not liable for delays in delivery.

5.3. The webshop is responsible for correctly providing the consumer's delivery address. Twindis is not responsible for incorrectly delivered orders due to incorrectly provided address details.

5.4. The webshop will receive tracking information once the order has been shipped, allowing the consumer to track the shipment.

5.5. The risk of loss or damage to the products passes to the consumer when the product is delivered to the address provided by the consumer.

Article 6. Returns and Complaints

6.1. Return shipments will only be accepted by Twindis if the return procedure has been followed correctly and the specified conditions have been met.

6.2. The webshop is responsible for handling returns and complaints from the consumer. Twindis facilitates the return procedure according to the applicable return conditions.

6.3. Products returned by the consumer will only be accepted if they are in their original, undamaged condition and complete with all accessories and packaging.

6.4. If a product is defective or incorrectly delivered, the webshop must report this to Twindis within 5 working days of delivery.

6.5. The webshop bears the costs of return shipments unless the issue is due to an error by Twindis.

Article 7. Payments

7.1. All payments to Twindis must be made according to the agreed payment terms.

7.2. Twindis reserves the right to suspend orders in case of payment arrears until the outstanding invoices are paid.

7.3. If payments are not made on time, the webshop is automatically in default, and Twindis is entitled to charge interest and collection costs.

Article 8. Liability and Warranty

8.1. Twindis is not liable for any indirect damages, including but not limited to loss of profits, consequential damage, or damage due to delays.

8.2. Twindis' liability is limited to the invoice amount of the relevant order.

8.3. Twindis guarantees that the delivered products comply with legal requirements and usual quality standards.

8.4. Warranty claims must be submitted through the webshop. Twindis will process warranty claims in accordance with the provided warranty period.

Article 9. Intellectual Property

9.1. All product information, images, and content provided by Twindis remain the property of Twindis or the relevant brand owner.

9.2. The webshop may only use the product information and images provided by Twindis for the promotion and sale of Twindis products.

9.3. The webshop is not permitted to edit product information or images, other than for adjusting them to its own house style.

Article 10. Termination of Cooperation

10.1. Both parties may terminate the cooperation in writing with a notice period of 30 days, unless otherwise agreed.

10.2. Twindis reserves the right to terminate the cooperation immediately if the webshop violates these terms, breaks the law, or fails to meet payment obligations.

10.3. Upon termination, all outstanding payments and obligations remain in effect.

Article 11. Force Majeure

11.1. In case of force majeure, such as supplier disruptions, transport issues, natural disasters, or government measures, Twindis is entitled to suspend its obligations or terminate the agreement without being liable for damages.

Article 12. Applicable Law and Disputes

12.1. These terms and the cooperation between Twindis and the webshop are governed exclusively by Dutch law.

12.2. Disputes are preferably resolved through mutual consultation. If this is not possible, disputes will be submitted to the competent court in the Netherlands.