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Heskon Battery Service Experts is a well-known name in Europe. From its location in the Netherlands, the company repairs, reconditions, and remanufactures lithium-ion batteries for small electric vehicles and industrial applications. From battery manufacturers to OEMs and distributors: anyone looking for a reliable B2B service partner for battery maintenance will find what they're looking for at Heskon.

"We don't sell batteries, we extend their lifespan," says Hannes de Jong, Managing Director of Heskon. "Our guiding principle is always: repair and reuse where possible. But sometimes a battery is truly beyond repair. In those cases, we want to offer our customers a reliable replacement immediately. That's where Twindis comes in."

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Hannes de Jong, General Manager of Heskon.

What if repairing is no longer worthwhile?
Since 2019, Heskon has successfully repaired more than 50,000 Li-ion batteries. However, there are always cases where repair is not cost-effective or technically sound. "Some batteries are too severely damaged or no longer meet safety standards. In those cases, you need to be able to rely on a new, high-quality replacement," says Hannes.

Preferably without hassle, delays, or endless purchasing processes. "We were looking for a partner who understands our way of working: professional, reliable, and service-oriented. A partner where we don't have to explain everything over and over again, but can simply rely on fixed agreements."

Automatic stock and short lines
They found that partner in Twindis. The partnership goes back over fifteen years and has only grown stronger over the years. "What we agreed upon stands. That gives peace of mind," says Hannes. Heskon orders original and high-quality alternative batteries from Twindis, carefully selected based on quality and compatibility. "We discuss this together: is this truly a good product that we can confidently supply to our customer? Because a battery isn't just a battery. There are significant quality differences between compatible products. Twindis considers this and only supplies alternatives we can fully support."

A major advantage is the autonomous ordering structure that Twindis facilitates. "Our internal employees can order within clear parameters, and some inventory is automatically replenished. That saves a tremendous amount of time. We don't have to manually perform purchasing actions for each product."

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Professional and personal
What Hannes appreciates about Twindis is the balance between online convenience and personal contact. "They have an excellent portal, but they don't limit themselves to that. They also have active account management: people who visit or call to coordinate things. That makes collaboration not only easier but also more enjoyable."

This commitment ensures that Twindis is more than just a supplier. "They understand what we do. We provide a high-level B2B service, so we expect the same professionalism from our partners. Twindis fits perfectly into that picture."

Switch faster, operate better
Thanks to the partnership with Twindis, Heskon can help its customers more quickly, whether it's repairs, overhauls, or replacements. "If we need a new battery, we can order it right away. No hassle with iDEAL payments or cumbersome processes. Everything is handled clearly and on account. This allows us to get things done right away, and the customer notices."

Twindis' reliability makes all the difference. "A promise is a promise. The products are in stock, delivery is fast, and communication is clear. We don't have to worry about that, and that's exactly what you want in a supply chain that revolves around continuity and quality."

Confidence at level
For Hannes, it's clear why the partnership has been so successful for so long. "Twindis is a professional company that understands how the market works. You don't have to be the cheapest to be the best partner. It's about reliability, service, and brainstorming solutions. And that's what they do."

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Twindis and Heskon: building circular certainty together
Heskon extends the lifespan of batteries, while Twindis provides reliable alternatives when replacements are needed. Together, they create a seamless supply chain: professional, sustainable, and future-proof.

Would you like to know more about Heskon?
www.heskon.nl

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